Headset Software

Our headset software for PC ensures that your Sennheiser office headsets work seamlessly with the leading softphone platforms. So your headset and speakerphone are always updated with the latest software and you can take full control of the call functions (receive/end calls, adjust volume, mute, etc.). And experience remarkably clear Sennheiser sound from the moment you plug in.

Sennheiser HeadSetup™ Pro

Sennheiser HeadSetup™ Pro is a client application running in the background on the headset users’ PC. The solution ensures that Sennheiser headsets and speakerphones work seamlessly with various leading softphones and give you access to latest firmware updates and personalized settings.

Sennheiser HeadSetup™ Pro is designed to be simple to use, allowing Sennheiser headset and speakerphone users to enhance their experience and productivity simply and quickly.

Sennheiser HeadSetup™ Pro

  • Download (freeware)

  • Supported Softphones /Contact Center Service

    • Softphones:
      • 3CX Phone client v15 or higher**
      • Alcatel-Lucent OpenTouch Conversation 2.3.003 or higher**
      • Alcatel-Lucent IP Desktop Softphone 11.0.66 or higher**
      • Avaya Aura Agent Desktop 7.0.2 or higher
      • Avaya Equinox for Windows v3.2.2.2 or higher
      • Avaya one-X Agent 2.5.58020.0 or higher
      • Avaya one-X Communicator v5.2.0.14 or higher
      • Avaya Communicator 2.1.0.69, 2.1.2.75 or higher
      • Avaya Communicator for Microsoft Lync v6.4.0.6 or higher
      • BroadSoft UC-One Communicator 22.0.1.135 or higher**
      • Cisco Jabber version 9.2, 9.6, 10.5, 10.6, 11.5** or higher
      • Cisco IP Communicator version 8.6.2, v8.6.3 or higher
      • CounterPath X-Lite 4.9.8, Bria X 1.2 and Bria 4.8 or higher
      • Microsoft Lync 2010/2013**
      • Mitel MiCloud Telepo 4.8.0.3636 or higher
      • Mitel MiCollab v8.0 or higher
      • Octopus NetPhone v10.30.2092.0 or higher
      • Pascom client v18.00 or higher
      • ShoreTel Communicator version 14.2 or higher
      • Skype for Business 2015/2016**
      • Skype version 6.3.x.x to 7.40.0.104
      • STARFACE UCC Client v6.4.2.81 or higher
      • SwyxIt! version 10.30.2114.0 or higher
      • Unify OpenScape V7R1.47.14 or higher**
      • Zoom v 4.4.52570.0415 or higher
      • Zylinc Attendant Console ver. 6.0 u3
      • Zylinc Contact Center ver. 6.0 u3
      • Zylinc Service Center ver. 6.0 u3

      Contact Center Services:
      • Amazon Connect
      • Genesys WorkSpace Desktop Edition
      • Genesys PureCloud

  • Supported products

    • • SDW 5000 Series
      • DW Series
      • SD Series
      • D 10 Series
      • SC 600 Series
      • SC 200 Series
      • SC 30/60 Series
      • MB Pro Series
      • MB 660 UC Series
      • PRESENCE™ Series
      • Speakerphone Series
      • BTD 800/BTD 800 ML
      • UI 20 BL USB
      • SC 100 series

  • Supported Operating Systems

    • • Windows® 7 (32 & 64 bit)
      • Windows® 8.1 (32 & 64 bit)
      • Windows® 10 (32 & 64 bit)

  • Manual

  • Fact Sheet

  • Technical Data

    • • 3.2.11230
      • size: 61 MB

  • Release notes

HeadSetup™

HeadSetup™ is an easy-to-use software application running on your PC or Mac. It is a plug and play solution that interfaces with Sennheiser USB audio devices seamlessly with a range of softphones via the embedded drivers.

Personal settings need to be configured when running the program for the first time. Thereafter, HeadSetup™ ensures that your headset and softphone speak the same call control language.

See the Technical Data description for more details.

HeadSetup™

  • UPDATE: Regarding Headsetup security

    • Headsetup and Headsetup Pro have been updated to remedy a potential security threat.

      Installing the latest versions of the software will eliminate any vulnerability. As of an update on 23 November, the latest software versions are as follows:
      Headsetup Pro v.2.6.8235
      Headsetup: v.8.1.6114 (PC) and v. 5.3.7011 (MAC)

      For users with previous version installed:
      To remove the affected certificates from one individual computer - Please download the script.

      After running the script with administrative privileges, the risk of Sennheiser certificates being subject for misuse will be eliminated. The file also includes a description on how users can manually verify that certificates are removed.
      For business users, it is advised to use the AD/GPO process instead.


      Download this pdf Step-by-Step guide for how to move the affected Sennheiser certificates to the untrusted certificate Active Directory (AD) – Group Policy (GPO)

      This will eliminate the risk of Sennheiser certificates being subject for misuse.


      As deinstallation of the software "HeadSetup" alone does not resolve the situation, we recommend that also customers remove the vulnerable ceritificates, who no longer actively use the add-on software.
      All users may contact Sennheiser Communications for support: [email protected] or at +45 2943 1569 (9.00-18.00 CET)

  • Supported Operating Systems

    • - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4
      - Mac OS 10.12 (Sierra)

  • Installation Guide (Mac)

  • Features (Mac)

    • - Integration with softphones enabling remote electronic hook switching (call control)
      - Get full control of the call functions such as answer/end calls, adjust volume and mute
      - Multiple Softphone – switch between calls on two different softphones supported by HeadSetup™
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and softphones supported by HeadSetup™

  • Technical Data (Mac)

    • - Version: 7.0.8711
      - File Size: 31.3 MB

      Supported Operating Systems:
      - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4 (El Capitan)
      - Mac OS 10.12 (Sierra)

  • Release Notes (Mac)

3CXPHONE PLUGIN

The Sennheiser 3CXPhone plugin for windows is a call control integration module, which manages the connection between the Sennheiser headsets and the speakerphone solutions and the 3CXPhone client v15 or higher.

With the Sennheiser 3CXPhone plugin, you benefit from a fully tested solution making use of 3CXPhone together with the Sennheiser devices. The answer and end calls functionality as well as volume functions, can be exercised via the headset or speakerphone.

3CXPHONE PLUGIN

  • Download 3CX Plugin

  • Installation Guide (Windows)

  • Supported products

    • - DW Series
      - SD Series
      - D 10 Series
      - SC 600 Series
      - SC 200 Series
      - SC 30/60 Series
      - MB Pro Series
      - Culture Plus Series
      - MB 660 UC Series
      - PRESENCE™ Series
      - Speakerphone Series
      - BTD 800 USB

  • Supported Softphones and Downloads

    • Supported Operating Systems
      - Windows 7 (32 bit and 64 bit)
      - Windows 10 (32 bit and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

      Supported Softphones
      - 3CXPhone client v15 and above.

  • Features

    • - Enables remote electronic hook switching (call control) with 3CXPhone
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and 3CXPhone

  • Packaging includes

    • Sennheiser 3CXPhone plugin for Windows free software, version 3.2.9301

  • Technical data

    • -Version 3.2.9301
      - File size: 13,643 MB

      Supported Operating Systems:
      - Windows 7 (32 bit and 64 bit)
      - Windows 10 (32 bit and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

  • Release Notes

Cisco Jabber Plugin

The Sennheiser Cisco Jabber Plugin is a call control integration module, which enables interfacing Sennheiser USB audio devices seamlessly with Cisco Jabber UC client.

With the Cisco Jabber Plugin, you benefit from a fully tested solution making use of Cisco Jabber™ together with Sennheiser headsets. All call control features, such as answer and end calls, volume control, mute functions along with advanced call control features can be used via the headset.

Cisco Jabber Plugin

  • Supported Operating Systems

    • For PC
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.0 must be installed on the PC

      For Mac
      - OS X 10.9 (or later)
      - OS X 10.10 (or later)
      - OS X 10.11 (or later)
      - OS X 10.12 (or later)

  • Supported Softphones

    • Windows
      - Cisco Jabber 9.2 and above.

      MAC
      - Cisco Jabber 11.7 and above.

  • Download Cisco Jabber Plugin

  • Supported products

    • - DW Series
      - SD Series
      - D 10 Series
      - CultureTM Series
      - Culture Plus Series
      - CircleTM Series
      - CenturyTM Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCETM Series
      - Speakerphone Series
      - BTD 800 USB

  • Installation Guide

  • Features

    • - Enables remote electronic hook switching (call control) with Cisco JabberTM
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and Cisco JabberTM

  • Packaging Includes

    • Sennheiser Cisco Jabber plugin:
      - Windows free software, version 3.1.7708
      - MAC free software, version 3.1.7704

  • Technical Data

    • FOR PC:
      - Version 3.1.7708
      - File size: 21.9 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.0 must be installed on the PC

      For MAC:
      - Version 3.1.7704
      - File size: 15.7 MB

      Supported Operating Systems:
      - OS X 10.9 (or later)
      - OS X 10.10 (or later)
      - OS X 10.11 (or later)
      - OS X 10.12 (or later)

  • Release Notes

Genesys Workspace Desktop Edition

The Sennheiser Workspace Desktop Edition plugin for Windows is a call control integration module, which enables remote electronic hook switching and provides full control of call functions such as answer/end call and mute with Workspace Desktop Edition v8.5.120.06 or higher through Sennheiser headsets and speakerphones.

Genesys Workspace Desktop Edition

  • Supported Products

    • - DW Series
      - SD Series
      - D 10 Series
      - Circle™ Series
      - Culture™ Series
      - Culture™ Plus Series
      - Century™ Series
      - PRESENCE™ Mobile series
      - Mobile Business Pro Series
      - MB 660 UC Series
      - Speakerphone Series
      - BTD 800 USB
      - SDW Series

  • Supported Operating Systems

    • - Windows 7 (64-bit)

      - Windows 10 (64-bit)

  • Supported Softphones

    • - Genesys Workspace Desktop Edition version 8.5.120.06 or above

  • Features

    • - Enables remote electronic hook switching (call control) with Genesys Workspace Desktop Edition

      - Get full control of call functions such as answer/end call, mute

  • Release Note

  • Installation Guide

  • Genesys Plugin

  • Packaging Includes

    • Sennheiser Genesys Workspace Desktop Edition plugin:
      - Windows free software, version 1.2.9101

  • Technical Data

    • - Version 1.2.9101
      - File size: 12.1 MB

      Note: .NET framework 4.0 and above must be installed

Updates

  • March 21st - Suspicious flagged file is now cleared by Windows support – false alarm

    • Computers around the world received the message, that the trojan “Skeeyah.l” had been detected in the file “ThorHostLib.dll”, distributed with Headsetup Pro from Sennheiser communication. Windows Defender flagged the file as "suspicious", therefore it was promptly quarantined as a precaution.

      The issue has now been investigated by Windows support, and they declared the file as “clean” and removed the warning again. This means it was a “false alarm” and is no longer detected as malicious software by Microsoft Defender.


      The quarantined file enables communication between certain Sennheiser DECT products and Headsetup Pro for software update and product configuration. The functionality of the products is not affected at all.

      However, as quarantined files will not automatically reappear in the system, Sennheiser Communications has decided to issue a forced update for all versions of HeadSetup Pro. This will take care of all erroneous security warnings and re-enable configuration of all headsets. Rollout is expected to be completed worldwide within a few days.


      We apologize for any inconvenience caused by this event.

      March 21st - Suspicious flagged file is now cleared by Windows support – false alarm
  • November 23rd - Following a vulnerability identified in Sennheiser HeadSetup and HeadSetup Pro, new versions have been made available.

    • Updating the software to its latest version will rid the software of vulnerable certificates. Additionally, the invalidation by Windows November 27th of the former certificates fully eliminate the possibility to exploit the certificates.
      The latest software versions are as follows:

      HeadSetup Pro: v.3.0.10127
      HeadSetup: v.8.1.6114 (for PC) and v7.0.8711 (for Mac).

      Mac users and Windows users, that are unable to receive automatic updates from Microsoft or choose not to update their HeadSetup and HeadSetup Pro software, can find removal instructions for Macs and PCs.

      All users may contact Sennheiser Communications for support: [email protected] or at +45 2943 1569 (9.00-18.00 CET)